Conference Day Two: Wednesday 2nd May 2018

8:30 AM - 9:00 AM Conference Registration and Networking

9:00 AM - 9:10 AM Opening Remarks by the Conference Chair

9:10 AM - 9:50 AM Future Workplace/Future Workforce: What to Expect in 2018

Peter Black, National Director - Workplace Consulting and Project Management, Colliers
  • Smart buildings and robotic technology
  • The Integration of Robots and Humans in the Smart Workplace of 2018 and Beyond
  • The creation of new roles in the AI enabled workplace of the future
  • The battle for human talent - the new generation of tech-augmented human workers – Work 4.0
  • Designing technology and smart workplaces with human collaboration in mind


Peter Black

National Director - Workplace Consulting and Project Management

9:50 AM - 10:20 AM Thought Leadership Session

10:20 AM - 11:00 AM International Case Study: Developing Workforce Strategies to Adapt to Digital Labour’s Automation and Technology Disruption

Joyjit Gorain, Operational Excellence - Enterprise Transformation, Group Operations, Zurich Insurance Company Ltd
  • Understanding how to successfully integrate digital and human labour
  • Redefining what “career” means within an organization
  • Reinventing your operating model to remain relevant and competitive
  • Understanding how to grow and retain employees in an environment where job security is increasingly threatened


Joyjit Gorain

Operational Excellence - Enterprise Transformation, Group Operations
Zurich Insurance Company Ltd


11:30 AM - 12:10 PM Capitalising on Employee Positivity Gained through Digital Transformation Programs

Paul Keen, Chief Operating Officer, Airtasker
  • Provide employees with the resources and opportunities needed to develop their digital knowledge and skills
  • Implementing a digital strategy to include people along with processes and technology to become more successful in both attracting and retaining talent
  • Utilising your up skilled workforce as change champions within your organisation
  • Delivering on-the-job learning to have a positive impact on employee performance and motivation and to help build loyalty


Paul Keen

Chief Operating Officer

12:10 PM - 12:50 PM Unlocking the Humanity in your Modern Workforce to Increase Attraction, Engagement and Motivation

Jenna Leo, Co Founder, Home Care Heroes Mathieu Bertrand, Co-Founder, Homecare Heroes
All people are different including your customers and your workforce and there are so many different approaches to address different age groups, genders, geographic locations. How do you find the right strategy and approach for each demographic? We may have differences but what we all share is that we are all human. Learn about how being human can improve results by improving engagement, motivation and commitment. After all we’re here for a good time, not a long time!

  • How to personalise your approach and build relationships to transcend ALL demographics
  • Attracting and engaging a flexible and adaptive pool of talent
  • Building engagement and commitment even from a casual, remote workforce
  • The power of word of mouth and how to get your community talking


Jenna Leo

Co Founder
Home Care Heroes

Mathieu Bertrand

Homecare Heroes


1:50 PM - 2:30 PM Supporting your New Digital Business Model: Understanding the Essential Skills and Roles Required to Deliver Workplace and Business Model Transformation

Vanishree Ranganath, Head, Digital Products - Digital Strategy and Services Directorate, NSW Education Standards Authority
  • Responding to talent shortages through the re-skilling of your current workforce
  • Avoiding job loses due to automation through reallocating and up-skilling workers to roles requiring more human skills
  • Developing a lifelong learning mindset within your organisation to ensure a highly adaptive future workforce
  • Creating physical and virtual training networks to facilitate learning within your organisaton


Vanishree Ranganath

Head, Digital Products - Digital Strategy and Services Directorate
NSW Education Standards Authority

2:30 PM - 3:00 PM Panel: The Workplace of the Future Needs people!: Empowering your Workforce to Embrace the Demands of the Digital Working Environment

Natalie Peters, HR Director – Consumer, Small Business, Media & Marketing, Telstra Lisa Taylor, Director of Human Resources, Volksvagen
  • Investing in your workforce through employee engagement strategy delivery
  • Developing a culture that empowers your digital employees to achieve greater innovation, collaboration and risk taking
  • Developing human skills such as empathy, communication, problem solving, persuasion, personal service, and strategic decision making for competitive advantage
  • Enabling cloud based HR systems to create one view of your workforce and talent pool
  • Tracking and measuring the key competences needed for organisational agility in the digital workplace
Panel Members:


Natalie Peters

HR Director – Consumer, Small Business, Media & Marketing

Lisa Taylor

Director of Human Resources


3:30 PM - 4:10 PM Redesigning your Workforce and Operating Model in an Increasingly AI and Automated Operating Environment

Natalie Peters, HR Director – Consumer, Small Business, Media & Marketing, Telstra
  • What happens to our people and our organization in a world where AI takes over more and more tasks?
  • Leveraging the rise of Ai and automation to create a more customer focused environment with increased levels of customer care
  • Chat bots and the opportunities presented to move your workforce to live video engagement
  • Video chat consistently gives 90%+ NPS and CSAT ratings - Utilising metrics for video chat business case development
  • Utilising your hybrid workforce for increased customer satisfaction and improved business outcomes


Natalie Peters

HR Director – Consumer, Small Business, Media & Marketing
  • Harnessing the shifting dynamics of your new digital workplace and workforce for organisational agility and competitive advantage
  • Developing transitioning strategies for your ageing workforce
  • Preparing for the Gen Z digitally savvy workforce and their work expectations
  • Ensuring you have a flexible adaptive pool of talent with right mix of full-time and contingency workers

Panel members:


Mathew Paine

Director of Human Resources
International Convention Centre Sydney

Dr Sabrina Pit

Workforce Research Stream Leader
Sydney University

4:40 PM - 4:40 PM Closing Remarks and Conference Close