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30 April - 1 May, 2018 | Australia
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Natalie Peters, HR Director – Consumer, Small Business, Media & Marketing at Telstra

Natalie Peters


HR Director – Consumer, Small Business, Media & Marketing
Telstra

Check out the incredible speaker line-up to see who will be joining Natalie.

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Conference Day Two: Wednesday 2nd May 2018

Wednesday, May 2nd, 2018

2:30 PM Panel: The Workplace of the Future Needs people!: Empowering your Workforce to Embrace the Demands of the Digital Working Environment

  • Investing in your workforce through employee engagement strategy delivery
  • Developing a culture that empowers your digital employees to achieve greater innovation, collaboration and risk taking
  • Developing human skills such as empathy, communication, problem solving, persuasion, personal service, and strategic decision making for competitive advantage
  • Enabling cloud based HR systems to create one view of your workforce and talent pool
  • Tracking and measuring the key competences needed for organisational agility in the digital workplace
 
Panel Members:

3:30 PM Redesigning your Workforce and Operating Model in an Increasingly AI and Automated Operating Environment

  • What happens to our people and our organization in a world where AI takes over more and more tasks?
  • Leveraging the rise of Ai and automation to create a more customer focused environment with increased levels of customer care
  • Chat bots and the opportunities presented to move your workforce to live video engagement
  • Video chat consistently gives 90%+ NPS and CSAT ratings - Utilising metrics for video chat business case development
  • Utilising your hybrid workforce for increased customer satisfaction and improved business outcomes