30 April - 01 May, 2018 | Australia

Conference Day Two: Wednesday 2nd May 2018

8:30 am - 9:00 am Conference Registration and Networking

9:00 am - 9:10 am Opening Remarks by the Conference Chair

9:10 am - 9:50 am Future Workplace/Future Workforce: What to Expect in 2018

Peter Black - National Director - Workplace Consulting and Project Management, Colliers
  • Smart buildings and robotic technology
  • The Integration of Robots and Humans in the Smart Workplace of 2018 and Beyond
  • The creation of new roles in the AI enabled workplace of the future
  • The battle for human  talent - the new generation of tech-augmented human workers – Work 4.0
  • Designing technology and smart workplaces with human collaboration in mind

Peter Black

National Director - Workplace Consulting and Project Management

9:50 am - 10:20 am Thought Leadership Session

10:20 am - 11:00 am International Case Study: Developing Workforce Strategies to Adapt to Digital Labour’s Automation and Technology Disruption

Joyjit Gorain - Operational Excellence - Enterprise Transformation, Group Operations, Zurich Insurance Company Ltd
  • Understanding how to successfully integrate digital and human labour
  • Redefining what  “career” means within an organization
  • Reinventing your operating model to remain relevant and competitive
  • Understanding how to grow and retain employees in an environment where job security is increasingly threatened

Joyjit Gorain

Operational Excellence - Enterprise Transformation, Group Operations
Zurich Insurance Company Ltd


11:30 am - 12:10 pm Capitalising on Employee Positivity Gained through Digital Transformation Programs

Paul Keen - Chief Operating Officer, Airtasker
  • Provide employees with the resources and opportunities needed to develop their digital knowledge and skills
  • Implementing a digital strategy to include people along with processes and technology to become more successful in both attracting and retaining talent
  • Utilising your up skilled workforce as change champions within your organisation
  • Delivering on-the-job learning to have a positive impact on employee performance and motivation and to help build loyalty

Paul Keen

Chief Operating Officer

12:10 pm - 12:50 pm Unlocking the Humanity in your Modern Workforce to Increase Attraction, Engagement and Motivation

Jenna Leo - Co Founder, Home Care Heroes
Mathieu Bertrand - Co-Founder, Homecare Heroes
All people are different including your customers and your workforce and there are so many different approaches to address different age groups, genders, geographic locations.  How do you find the right strategy and approach for each demographic? We may have differences but what we all share is that we are all human.  Learn about how being human can improve results by improving engagement, motivation and commitment.  After all we’re here for a good time, not a long time!

  • How to personalise your approach and build relationships to transcend ALL demographics
  • Attracting and engaging a flexible and adaptive pool of talent
  • Building engagement and commitment even from a casual, remote workforce
  • The power of word of mouth and how to get your community talking

Jenna Leo

Co Founder
Home Care Heroes


Mathieu Bertrand

Homecare Heroes

12:50 pm - 1:50 pm NETWORKING LUNCH

1:50 pm - 2:30 pm Understanding Sustainable Employability: What it Could Mean for Australia’s Future Workforce

Dr Sabrina Pit - Workforce Research Stream Leader, Sydney University
Adopting a sustainable employability framework can help maintain quality work, wellbeing and a long-term agile approach. This then assists in acquiring, developing and training and retaining workforce members to meet changing economic, legislative and market requirements and conditions. Drawing on The International Standards Organisation Technical Report 30406: Sustainable employability management for organisations, Sabrina will discuss how Australia can work towards a common understanding of sustainable employability and building capacity and capability.
Referencing European case studies and how it will translate into the Australian context, this session will give an understanding on the limitations of the sustainable  employability concept and the extent of acceptance in Australian organisations.

Dr Sabrina Pit

Workforce Research Stream Leader
Sydney University

2:30 pm - 3:00 pm Panel: The Workplace of the Future Needs people!: Empowering your Workforce to Embrace the Demands of the Digital Working Environment

Natalie Peters - HR Director – Consumer, Small Business, Media & Marketing, Telstra
Lisa Taylor - Director of Human Resources, Volksvagen
  • Investing in your workforce through employee engagement strategy delivery
  • Developing a culture that empowers your digital employees to achieve greater innovation, collaboration and risk taking
  • Developing human skills such as empathy, communication, problem solving, persuasion, personal service, and strategic decision making for competitive advantage
  • Enabling cloud based HR systems to create one view of your workforce and talent pool
  • Tracking and measuring the key competences needed for organisational agility in the digital workplace
Panel Members:

Natalie Peters

HR Director – Consumer, Small Business, Media & Marketing


Lisa Taylor

Director of Human Resources


3:30 pm - 4:10 pm Redesigning your Workforce and Operating Model in an Increasingly AI and Automated Operating Environment

Natalie Peters - HR Director – Consumer, Small Business, Media & Marketing, Telstra
  • What happens to our people and our organization in a world where AI takes over more and more tasks?
  • Leveraging the rise of Ai and automation to create a more customer focused environment with increased levels of customer care
  • Chat bots and the opportunities presented to move your workforce to live video engagement
  • Video chat consistently gives 90%+ NPS and CSAT ratings - Utilising metrics for video chat business case development
  • Utilising your hybrid workforce for increased customer satisfaction and improved business outcomes

Natalie Peters

HR Director – Consumer, Small Business, Media & Marketing

  • Harnessing the shifting dynamics of your new digital workplace and workforce for organisational agility and competitive advantage
  • Developing transitioning strategies for your ageing workforce
  • Preparing for the Gen Z digitally savvy workforce and their work expectations
  • Ensuring you have a flexible adaptive pool of talent with right mix of full-time and contingency workers

Panel members: 

Mathew Paine

Director of Human Resources
International Convention Centre Sydney


Dr Sabrina Pit

Workforce Research Stream Leader
Sydney University

4:40 pm - 4:40 pm Closing Remarks and Conference Close